Issue with Xbox Live creates panic amid Xbox One users as consoles show black screen during sign-in
Guest Contribution
Microsoft was having major issues with Xbox One on Wednesday that appears to be related to Xbox Live and was causing users to be greeted by a black screen during the startup sequence.
The Xbox Support Twitter feed was working overtime with a series of posts about what was identified as “console startup, title update and sign-in errors.” The Xbox Live Status web page — which also seemed to be suffering some sort of glitch — also reported that Microsoft believed it had identified the issue causing some members to have trouble logging in.
Update: A new tweet from @XboxSupport just before 12:30 p.m. PT said that the problem had been resolved. And the Xbox Live Status page had everything checked as normal.
The issues surrounding Xbox One console startup, sign-in, title update errors, and our status page have now been resolved. Thank you for sticking with us while our teams addressed these issues and we appreciate the reports. As always, we’re here and we’re listening.
— Xbox Support (@XboxSupport) January 30, 2019
Previous tweets continue below:
We are aware of reports of Xbox One console startup, title update and sign-in errors. We will keep everyone informed once we have more information to share. Thank you all for your patience.
— Xbox Support (@XboxSupport) January 30, 2019
Our engineers are actively investigating and working on the issues outlined in our initial post. In the meantime, keep an eye out on our Service Status page for updates while this issue is worked on: https://t.co/99xfLMWcZW https://t.co/NwHUySgBvL
— Xbox Support (@XboxSupport) January 30, 2019
Additionally, if you’re running into issues attempting to view our status page, teams are actively investigating this as well. Thank you for your ongoing patience, we’ll update here when there’s more to provide.
— Xbox Support (@XboxSupport) January 30, 2019
Our teams have identified the cause for our earlier issues and are continuing to address these now. Thank you for your patience, we’ll update again when we know of any other changes.
— Xbox Support (@XboxSupport) January 30, 2019
The seriousness of the issue — in which gamers thought they were dealing with a broken console — was certainly conveyed in more than one tweet.
Really, Xbox doesn’t work wtf. I snuck out of school and went home to play fortnite and this is what I get. #xboxlive #microsoft
— S K (@SK25142747) January 30, 2019
Xbox doing the birdbox challenge ?????#xbox #xboxdown pic.twitter.com/BdS2cr1jjr
— Bran Cowlishaw (@bran_cowlishaw1) January 30, 2019
What it feels like when Xbox has been down for 10 mins pic.twitter.com/1wY8D3DZK5
— Sam Smith-Davies (@NTHLDGED) January 30, 2019
Xbox live is down. pic.twitter.com/eEv2rzeANV
— PrettyLies (@PrettyLies411) January 30, 2019
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