My next step: to print out the ‘scary visual’ at the end of the post and stick it in my wall.

My next step: to print out the ‘scary visual’ at the end of the post and stick it in my wall. ? I’ve been trying to implement the scaling Lena framework for a the last 6+ months. I was able to make significant progress with the framework for the first 3 months (found a sweet problem/solution spot, and also succeeded in getting a customer to start paying). But it started getting much harder from that point?— to retain the 3x3x3 balance up and down the pyramid. It’s a wonderful framework. Just needs practice to become second nature. Read the full article…

Guides Creation 2017/30/03

So, what is it exactly? Curious? Try visiting our User Profile page. Under a tab called “Lists” you will find 3 Special Guides by default: Favorites, Want to go and My Eat Jkt. As a user, you are able to add and edit restaurants in these 3 preset guides. If you bookmark a restaurant, it will automatically add to “Favorites”. But not only that! Users are now able to create their own guides and share it to their peers via Facebook or Twitter. The guide creation process is super easy. You simply need to type in the title of your guide, add up to 15 restaurants, choose photos and Voila, it’s done! This is also a big feature addition for our soon to launch Celebrity Project. Our Qraved Celebrities will be able to create guides of their preference, and set it as public or private on their profile. For those set as public, Read the full article…

eyeTalk

eyeTalk is a web application designed for Lock-In Syndrome (LIS) patients. It’s a vertical t9 scrolling keyboard that can be activated upon fixation and can be controlled using different eye gestures. Duration: September 2014-December 2014 Type: Service // Web application Role: User Interface team member Collaborators: Cary Chen, Jessica Cho, Christine He, Joann Kim, Koa Nies, & Luke Pickett Lock-In Syndrome (LIS) LIS is a condition in which a patient is aware but cannot move or communicate verbally due to complete paralysis of nearly all voluntary muscles in the body except for vertical eye movements and blinking. LIS patients communicate with nurses using alphabet charts like the one below. The nurse goes through each letter one by one and has the patient blink to “select” a letter. The nurse then compiles the letters and is able to understand the patient. Customer Problem LIS patients are conscious and sufficiently intact cognitively to be able to Read the full article…

Let’s get ready to Scrum-ble, UX

In our UX class we learned about Scrum and now our homework is to write about it. Frankly, I wouldn’t be writing about Scrum if it weren’t mandatory for us to write how the Scrum process affects how we start our UX process. The word rhymes with Scum and unappealing. I sat in the back of the class thinking, of course, I get it— it’s so basic and primal. Leave it to the tech world of men to create a standard business term that is derived from an competitive all-male sport, Rugby. The word does have a visual and physical component to it?—?like we’re all in the rumble, with arms locked and heads down, trying to solve a complex problem by pushing and mashing each other around. But it’s so macho and aggressive. Maybe it works for some, but it doesn’t work for me. I’m quick to learn, adaptable and flexible. Read the full article…

Learner Experience — It’s all about empathy

We Are Family by Phil Dolby Licensed CC BY 2.0 https://flic.kr/p/ryHwAS We’re currently preparing an online conference on Learner Experience design. One of our speakers is Indi Young who wrote Practical Empathy: For Collaboration and Creativity in Your Work and Mental Models: Aligning Design Strategy with Human Behavior. Reading her work on empathy has led me to rethink the critical factors in designing learning in universities. There is a tendency in higher education to think that new technology solutions can drive significant improvements in digital delivery or enhancement of learning. Sometimes they certainly offer new opportunities but that doesn’t necessarily mean that the desired outcomes will be realised. Take the Learning Management System. At it’s heart the LMS is essentially a content management system with some other things added on. This means that it is also a web publishing system. Which means that, like any web site, a large part Read the full article…

Reflection part 2

As I near the end of the second term I find myself thinking more about my future and wondering more about what path I want to go down. As I mentioned in my previous post I originally joined the Radio program with aspirations of becoming a sports broadcaster. Classes like advertising, media performance, sound design and script performance especially have opened my eyes to a world that I had never considered for my professional career. Prior to the program I had never considered myself a “performer” but the work I got to do in script performance with Dennis O’Neill changed all of that. Doing different reads, editing them and putting different effects quickly became something that I looked forward to each class. This is also where I produced some of the work that I am most proud of this year. Dennis was constantly challenging me to find a way to get Read the full article…

Uber vs Cabify ¿Quién entrega la mejor experiencia a sus conductores?

Hace algún tiempo que soy usuario de Uber y Cabify en Santiago de Chile. Tengo una opinión personal de ambos servicios como usuario, pero esta vez no me referiré a la experiencia que he tenido como pasajero, sino más bien a la experiencia que he recopilado de los conductores de ambos servicios (Al menos la realidad que se vive en Santiago). La preocupación principal de estas “nuevas” empresas de transporte urbano, es entregar una experiencia “personalizada” a los usuarios que utilizan el servicio, marcando una diferencia sustancial con el transporte público (metro, autobús y taxis principalmente), pero ¿qué pasa con los conductores que operan estos servicios? ¿existe la misma preocupación hacia ellos? ¿son escuchadas sus necesidades? Con varios trayectos dentro de la ciudad en distintos horarios y sectores, he podido conocer en profundidad la opinión que tienen lo conductores de las empresas a las que les prestan servicios (Uber, Cabify Read the full article…

Models and Relationships Improvements

Reviewing the Models and Relationships and sketching out more of our development plan UPDATES TO MODELS AND RELATIONSHIPS LIST In order to make my app even simpler, I’ve decided to not include the User model until later. Right now, I just want a feature barren structure to enable a user to visit the page and place an order. This is evidence that I’m already mentally planning other aspects of the project, since I am already considering my list of development tasks. This project will be built using the AGILE software philosophy. Before we discuss that, here is my amended list: # ORDER?—?Order has a bill # ITEM # BILL?—?Bill belongs to an order CORRECTIONS Previously, I had “Item belongs to an order” but that was not correct. Mentally I was thinking the order will have an item, but in practice that order will have a LIST of items. As far as the coding Read the full article…

Talvez esteja na hora de simplificar o seu MVP ainda mais

Minimum Viable Product virou sinônimo de “produto meia boca”? Será que existe uma forma de continuar com o pensamento ágil, mas evitar construir produtos prematuros? Photo: Startup Stock Photos Argumento interessante do Rik Higham no blog HackerNoon sobre o que ele chama de RAT – Riskiest Assumption Test. Mas vamos começar do começo. Os altos e baixos do Minimum Viable Product MVP, ou Minimum Viable Product, é um termo bastante usado em times de design hoje em dia. A ideia começou aqui em San Francisco, no início da década de 2000 (mais de 15 anos atrás), e parte do simples princípio de que os produtos digitais devem ser construídos com o menor número possível de funcionalidades?—?somente o necessário para atrair o interesse dos usuários após seu lançamento. Somente o necessário para se sustentar. Na época, essa nova forma de pensar produtos ganhou bastante destaque por ir exatamente contra uma corrente de pensamento de Read the full article…

My version of YMCA’s online content

For the Chapter 6 assignment, I chose the YMCA as my organization because I am currently working an internship there at the corporate offices in Human Resources. I’ve learned so much about this organization and I am realizing how large it is and how much it does to help people. one of the many YMCA logos Audience Profile: The Y reaches out to people of all ages, from pre school to retired folks. The audience for the Y online is people from about 13 and older. Purpose of Publication: The purpose of a website for the Y is mostly to disseminate information quickly. It informs people and families of events, Y locations, exercise classes, camps and kid’s programs, and more. Frequency of Publication: The mobile site is regularly updated to ensure its audience knows of classes and events as soon as possible. I think it is updated daily; If I were in charge, I Read the full article…

There is not a fucking designer profession

One thing I’ve been thinking a lot these days since I got inside the IT industry building my startup Replit is that around the IT industry in general and in society in particular there is a strong misconception about the word “designer”. I was trying to put myself a title around the designing word in IT because if you say you are an architect people just think about buildings. I just simply cannot find anything more than “full-stack designer” but this is bullshit because is impossible by fact, the point is that in the IT environment its really appealing. It has become popular that a “designer” is a guy who creates beautiful graphic design in his beautiful table in his super hipster apartment or co-working space with his black or wooden rounded glasses. I came from the spanish architecture world in which architecture is not just a 3 years arts degree Read the full article…

3 things I will miss from BlackBerry OS

While the BlackBerry smartphone efforts are certainly dead, it is worthwhile to look at the niceties it will take to its grave. I’m definitely no BlackBerry fanboy, quite the opposite. But I had to use a BlackBerry device for the past year for work. And while it’s true that you don’t want a BB device for reasons like the missing software & hardware ecosystem, I would like to share a few features I actually miss on other systems. What bugs me about the current analysis of tech software is the dealing in absolutes: Apple and Android won the smartphone wars?—?therefore they had to be right with their product decisions. Of course not. Just because iOS debuted the overcrowded “one icon per app”-homescreen, this doesn’t make it the best visual metaphor for navigating around. (Because even Apple didn’t expect this many installed apps per user in the beginning.) So here are my top Read the full article…

Thoughts from my first recruiting reason

I am so grateful (and amazed) that I landed an UX design internship for the upcoming summer, given I technically just started on design last September. Looking back at my first serious half-a-year-long job seeking experience, I am surprised by how much I learned and grew as both a designer and an individual. I am so glad that I made the decision to take three design classes (Design 15, Human-centered design DeCal, and Web Design DeCal) as soon as I wanted to get started on design. At that time, it was a mixture of excitement, joy, and pain?—?I was in too much hype when I put on some good music and drew/coded out my designs; I was too excited to fall asleep when I realize how engaged I could be with the world I live in; and I was also constantly exhausted by endless projects (e.g. three project dues in Read the full article…

Is UX.CORP Human Centered really?

In the past the man has been first; in the future the system must be first* Modern Times The provocative headline aims to bring attention to User Experience and its importance for the processes in a company. Yes, UX is human-centered but it is also process-centered from enterprise’s perspective. Back to the period between the end of 19th century and beginning of 20th century, Scientific Management or Taylorism, was developed to improve economic efficiency mainly around “labour productivity”. Taylor’s method consisted in a systematic observation of workers?—?not surprisingly similar to UX professionals today. For example, by observing workers, he decided that labour should include rest breaks so that the worker has time to recover from fatigue, either physical (as in shovelling or lifting) or mental (as in the ball inspection case). Workers were allowed to take more rests during work, and productivity increased as a result. The study and theory concentrated Read the full article…

User Involvement — An Essential Part of Development

Originally published at united.softserveinc.com. User-related information can be a powerful instrument in a product or service development process. Most software and hardware companies have learned that the earlier you involve real users into your assumption validation process, the better, cheaper, and faster the process will be. However, not everyone has figured out how to integrate user feedback into initial concepts. Sometimes, in order to be more agile, companies overlook gathering user feedback and skip the testing process. They’ll say, “We’ll do the design as soon as we figure out what and how to build” or “Let’s just use the design workshop to shape the concept.” Such stakeholders typically don’t see constant user involvement as a part of the systems development lifecycle (SDLC). There is always a way to integrate user testing into continuous SDLC as a part of maintenance and evolution. Besides a tight project timeframe or a low budget, Read the full article…

Can you Finish a WordPress Website in Four Hours?

You’re reading Can you Finish a WordPress Website in Four Hours?, originally posted on Designmodo. If you’ve enjoyed this post, be sure to follow on Twitter, Facebook, Google+! One of the major selling points that WordPress themes and website builders push forward, relates to how productive you, as a web designer, can become if you use them. Put it simply, how they can help you create websites faster. This is very persuasive for both those who appreciate to have more time on their […] Read the full article…

Meet the Twitter designer who shuns all social media

Jon Bell will speak at Generate San Francisco on 9 June, alongside Aaron Gustafson, Stephanie Rewis, Rachel Nabors, Steve Souders, Josh Brewer and eight other great speakers. Get your ticket today! Please introduce yourself. What do you do? I’m a product designer that loves to write and teach. I’ve worked on lots of products from Real Player back in 2000 to consulting at Frog Design to startups to Windows Phone to my current job at Twitter. On the side, I founded a company that teaches design called UX Launchpad. What’s life like working at Twitter?The other day I was DMing with someone in a war zone about some Twitter feature ideas that would help them to survive. That’s how life is: humbling and complicated. Everyone has ideas about what Twitter should do, and only a small group of people actually get to design and ship them. That’s always on my mind. What’s your typical Read the full article…

Running user research in a bank branch

It’s more difficult than you might first imagine. Lately we’ve been working with a well known bank helping them define and design the future of their large branches, the way they look, feel and meet the needs of customers. This piece of work gave my colleagues and I the opportunity to run user research in a branch, both guerrilla style intercepts and more formal planned one-to-one depth interviews. During the research we racked up well over 50 hours of time spent in the branch speaking with customers and observing the bank and staff behaviours. As it was our first time running research in this environment we had successes, and failures. Before planning the structure of the research and how all this would come together logistically , I looked into what’s currently out there on how to run user research in a bank. To my surprise, there was nothing. Below are my do’s and Read the full article…

SERVICE DESIGN: la empatía en el corazón de los negocios

Empatía: Participación afectiva de una persona en una realidad ajena a ella, generalmente en los sentimientos de otra persona. Una deuda pendiente conmigo misma durante el 2016 fue no haber podido retomar el gimnasio. Y el 22 de diciembre (si, ¡estoy loca!) decidí finalmente arrancar. Tengo la suerte de que el gimnasio de mi barrio tenga una guardería donde puedo dejar a mis dos niños jugando, mientras yo hago actividad física. Es un GRAN servicio que pocos gimnasios tienen donde vivo, que valoro y que afecta 100% mi decisión de elección. Así que pagué el mes para cumplir felizmente mi meta y al cruzar el molinete de ingreso con un hijo en cada mano, la persona encargada de guardería me miró con gran asombro y preguntó: “te avisaron que en enero no hay guardería, ¿no?”. Me sentí estafada. A pesar de todo, decidí avanzar con las clases (ya había pagado) y Read the full article…

User Experience Engineering

I’ve just passed 6 months as a “User Experience Engineer” at Google and I’d like to share some things I’ve come to understand about the role and where it puts me in the design process. My hope is that sharing my perspective will facilitate a discussion around inter-disciplinary product development and connect people excited about this kind of work. I should note that at Google, the UXE role has two lenses. Everything in this post concerns the “design lens” which is focused on prototyping as opposed to the “engineering lens” which is more focused on production code. It is possible to move fluidly between the two, and it is not uncommon for UXE’s to lead design work as well. First we should establish some context around the role. If we break up the product development process into three major categories we’d get Research, Design and Engineering. Each of these categories can have Read the full article…