By Meghan Wenzel

A good user researcher is able to connect with participants, establish rapport and gain trust, and make people comfortable sharing their candid feedback and deeper needs. An effective user researcher must skillfully guide conversations with participants—allowing them to flow organically, while probing more deeply on interesting comments—and always remain mindful of leaving enough time to cover every strategically important topic. Sounds simple, right?

It is important to keep user-research sessions natural and conversational, making participants feel at ease. Ideally, they’ll enjoy themselves and maybe even forget they’re talking to a complete stranger about their inner thoughts and feelings. Read More

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